Urban India Enterprises (“we”, “us”, “our”) operates the website and service for US visa assistance (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect personal information, and explains your rights. It also explains how we handle messaging and marketing via WhatsApp in compliance with Meta / WhatsApp requirements.

1. Scope & Acceptance

By visiting or using our website and services you accept this Privacy Policy and consent to collection and use of your information as described. If you do not agree, please do not use the Service.

2. Information We Collect

A. Information you provide directly

• Identity & contact: name, email address, phone number, postal address, city.

• Travel & visa details: passport number, nationality, intended travel dates, visa type, travel purpose.

• Supporting documents: scanned passport copy, photos, bank statements and other documents you upload.

• Messages & chat logs: WhatsApp messages, chat transcripts, voice notes you send to us.

• Payment information: when you pay, we collect payment transaction data via our payment partner (we do not store full card numbers).

• Consent records: records of marketing consent, opt-ins, opt-outs and timestamps.

B. Information collected automatically

• Technical data: IP address, browser user agent, device type, operating system, pages visited, referral source, and analytics data.

• Cookies & similar tech: cookies, local storage, pixel tags for analytics, advertising, and site functionality.

C. Information from third parties

• Third-party services & partners: CRM providers, analytics platforms, payment processors, background-check services, or advertising platforms may provide or receive information about you.

3. How We Use Your Information

We use personal data to:

• Provide, operate, and maintain the Service (application assistance, document review, appointment booking).

• Communicate with you about your application, appointments, reminders, and notifications (including via WhatsApp).

• Send marketing messages or promotional offers only where you have given valid consent.

• Improve our Service (analytics, product development, testing).

• Detect and prevent fraud and misuse.

• Comply with legal obligations.

• Process payments and refunds.

4. WhatsApp Messaging & Marketing — How We Comply

We use WhatsApp Business / WhatsApp Business Platform to communicate with users for operational and marketing purposes. We follow Meta/WhatsApp rules and good practices:

• Explicit opt-in required: We will not send marketing or promotional messages on WhatsApp unless you have explicitly opted in. Opt-in can be given via our web form, checkbox, SMS, or verbal consent that we record.

  • Sample opt-in text: “Yes, I consent to receive appointment updates and promotional messages from [Your Company Name] on WhatsApp at this number. I understand I can opt-out anytime by replying STOP or contacting hello@urbanvisa.in.”

• Transactional messages & templates: For outbound notifications (appointment confirmations, reminders, booking updates) we use approved WhatsApp message templates when required and follow WhatsApp policies.

• Marketing messages: Sent only after opt-in and in compliance with WhatsApp/Meta policies. We make it easy to opt out.

• Opt-out & stopping messages: You can opt out at any time by replying “STOP” to WhatsApp messages, clicking the unsubscribe link in messages (where provided), or emailing hello@urbanvisa.in. We will honour opt-out requests promptly.

• Chatbots & automation: If you use our AI Interview Bot or automated chatbot, we may store transcripts and interaction data to improve the service. We will only use this data consistent with your consent. If you do not want your chatbot interactions stored for improvement, contact us and we will explain options.

5. Legal Basis for Processing (where applicable)

Where required by law (for example, under GDPR), our legal bases include:

• Performance of a contract (processing to provide the Service you requested);

• Consent (for marketing communications and certain data processing);

• Legitimate interests (improving our service, fraud prevention), balanced against your rights;

• Legal compliance (to comply with law or court orders).

6. Sharing & Disclosure

We may share personal data with:

• Service providers & processors: payment gateways, hosting providers, CRM/marketing platforms (e.g., HubSpot), analytics providers, and messaging platforms (WhatsApp/Meta).

• Professional advisors & legal authorities: lawyers, auditors, or as required by law.

• Buyers or business partners: in the event of a merger, acquisition, or sale — with appropriate protections.

• With your consent: any other third party you expressly authorize.

We require third parties to protect personal data and only process it for specified purposes.

7. International Transfers

We operate in India and may transfer data to countries where our service providers are located (for example, United States). When we transfer your information internationally we use appropriate safeguards such as standard contractual clauses, adequate privacy protections by the recipient, or rely on your consent. Contact us for details on specific transfers.

8. Data Retention

We retain personal data only as long as necessary to provide services, meet legal obligations, resolve disputes, enforce agreements, and for the purposes described. Typical retention periods:

• Application & booking records: up to 7 years (or as required by law).

• Marketing consents: until you withdraw consent.

• Analytics data: aggregated or anonymised where possible; individual-level data retained for a limited time (e.g., 12–36 months).

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect your data (encryption at rest/in transit where supported, access controls, regular security reviews). No method of transmission or storage is 100% secure — we cannot guarantee absolute security. If a breach occurs, we will notify affected users and authorities as required by law.

10. Your Rights & Choices

Depending on where you live, you may have rights related to your personal data:

• Access: request a copy of the personal data we hold about you.

• Correction: request correction of inaccurate information.

• Deletion: request deletion (subject to legal exceptions).

• Restrict processing or object to processing for direct marketing.

• Data portability: request a machine-readable copy of your data.

• Withdraw consent: if processing is based on consent (e.g., WhatsApp marketing), you can withdraw it anytime.

To exercise rights, contact us at hello@urbanvisa.in. We may need to verify your identity and may respond within applicable legal timeframes. We will not discriminate for exercising your rights.

11. Children

Our Service is not intended for children under 16. We do not knowingly collect information from children under 16. If you believe a child under 16 provided personal data, contact us to request deletion.

12. Cookies & Tracking

We use cookies and similar technologies to provide functionality, security, analytics, and advertising. You can control cookies via your browser settings. On first visit we show a cookie banner to obtain consent where required. For details, see our Cookie Policy (link).

13. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for their privacy practices. Review those sites’ privacy policies before providing personal data.

14. Changes to this Privacy Policy

We may update this Privacy Policy. We will post the new policy on the site and update the effective date. For material changes, we will provide prominent notice (e.g., email or site banner).

15. Contact Us

If you have questions, want to exercise rights, or report concerns, contact:

Urban India Enterprises
Vishnu Garden, New Delhi - 110018
Email: hello@urbanvisa.in
Phone: +91-9220357899

If you are located in the EU/EEA or other regions with data protection authorities, you may also have the right to lodge a complaint with your local regulator.

16. WhatsApp-Specific Sample Opt-in & Opt-out Texts (Copy-Paste Ready)

Website opt-in checkbox text (example):

“Yes, I agree to receive appointment updates, reminders and promotional messages from Urban India Enterprises on WhatsApp at this number. I understand I can opt out anytime by replying STOP or emailing hello@urbanvisa.in”

WhatsApp pre-fill message for users to start chat (example URL):

Opt-out confirmation reply (example message):

“You have been unsubscribed from WhatsApp messages from [Your Company Name]. For any questions email hello@urbanvisa.in”

17. Notes & Legal Reminder

This policy is a general template created to help you comply with WhatsApp/Meta requirements and common privacy practices. It is not legal advice. For full compliance with local privacy laws (e.g., GDPR, India’s DPDP, CCPA), and sector-specific requirements (handling passport data), consult a qualified privacy attorney.